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We would like you to feel safe and comfortable when visiting our website. The protection of your private sphere is of great importance to us, because we understand data protection as a customer-oriented attribute of quality. The following data protection provisions (Privacy Policy) are intended to inform you about how we handle the collection, processing, use, and disclosure of your personal data.

1. What Terms Do We Use In The Privacy Policy?

ABSL, Association, we, our – association of employers – Association of Business Service Leaders, with its registered office in Chisinau, 2/1 Porumbitei str., MD-2070, Republic of Moldova, registration number: 1021620005171;

Contact Data – data including first name, last name, business e-mail address, business phone number, data identifying the employing entity, position held;

Our Members – entities that have submitted our Membership Declaration, accepted as ABSL members on the basis of the decision of our Board of Directors;

Contracting Parties – our service providers and entities with whom we cooperate under sponsorship agreements;

Partners – entities with which we have signed an agreement, on the basis of which the parties undertake to cooperate strategically;

Service – our website which can be found at www.absl.md;

You, Your – each person whose personal data we process, i.e. we use or have it.

2. Who Is The Controller Of Your Personal Data And How Can You Contact The Controller?

The controller of your personal data is the Patronage Association „Association of Business Service Leaders” with its registered office in Chisinau, 2/1 Porumbitei str., MD-2070, Republic of Moldova, registration number: 1021620005171.

If you have questions about the processing of your personal data and your rights, please contact us:

  • in writing to the following address: Chisinau, 2/1 Porumbitei str., MD-2070, Republic of Moldova; or
  • by e-mail to: info@absl.md.  
3. That Personal Data Are Processed And For What Purposes?

Data of our Members, Partners and Contracting Parties that are natural persons, and in the case of legal persons – data of persons representing them, as well as data of their employees and associates.

In connection with making decisions about accepting new Members, fulfilling our goals and tasks resulting from the ABSL Statute, as well as in connection with concluding and performing contracts with our Partners or Contracting Parties, we process personal data of our Members, Partners and Contracting Parties that are natural persons, in the case of legal persons – data of persons representing them, as well as data of their employees and associates for the following purposes:

  • Taking action in connection with the decision to admit new Members
  • Taking preparatory action before concluding a contract with a Partner or a Contracting Party.
    In this respect, we process Contact Data, potentially also data concerning professional experience, references if relevant to the performance of the contract. We use personal data processed for these purposes, among others, in the context of agreeing on the terms and conditions of cooperation, conducting tender procedures, submitting bids for the performance of services or sale of the Association’s own products.
  • Implementing statutory objectives and performing statutory tasks
  • Performing obligations arising from the agreements concluded with Partners and Contracting Parties
    In this respect we process Contact Data, data on the activity within the ABSL and within the sector, data you provide us with on your professional interests and preferences, data on your employer, in case of natural persons conducting business activity – data you provide on your activity in the case of agreements on participation in the events and meetings, potentially also your image, voice and speech recording.We use personal data processed for the purpose of fulfilling our statutory obligations, among other things, to:
  • fulfill the statutory obligations of the ABSL Moldova as an employer organization;
  • support industry-wide cooperation between our Members and Partners;
  • cooperate in organizing events, projects and initiatives,
  • send invitations to events and meetings,
  • admit a person to the Community and manage the Community contact base;
  • provide information relevant to the Community,
  • send newsletters;
  • ask questions and collect information from the Community,
  • communicate on formal and administrative matters;
  • Marketing activity
    In this regard we process your Contact Data, which allows us to contact you on the occasion of: (i) searching for Partners and Contracting Parties, including in particular sponsors; (ii) developing new forms of cooperation with our Members or Partners, based on additional agreements.
    Your Contact Data may also be used to reach you with communications promoting products and services of our Members, Partners or sponsors. Please note that the ABSL does not share your Contact Data with other entities for marketing purposes, but you may receive third-party marketing content as part of your ABSL activity or in the content you receive directly from us.
  • Performance of legal, tax and accounting obligations
    We process data in order to fulfill legal obligations arising from tax and accounting regulations, in particular with regard to proper documentation of transactions for the purposes of tax settlements, preparation of the Association’s financial statements and to fulfill obligations arising from accounting regulations.
  • Assertion or defense of legal claims
    For this purpose, we may process your Contact Data, data on how to exercise your rights and obligations as a Member or how to perform a contract between us, if the claims are related to that, other data necessary to prove the existence of the claim, including the extent of damage suffered.
  • Archiving and ensuring accountability
    We process data for archival purposes and to ensure accountability, i.e. to demonstrate our compliance with our obligations under the law.

Data processed on the basis of your consent 

Subject to and only if you grant your consent to do so, the ABSL processes your personal data to the extent that you have given your consent, which may be the case in the following circumstances:

a) on the occasion of participation in conferences, events, meetings and webinars organized by the ABSL (provided that the processing of data is not based on an agreement or the realization of our legitimate interest), where by the very fact of participation, in particular your speech/appearance in front of the audience, you agree that the ABSL will process your image, voice and content of your speech in order to record them (archive) and make them available to the participants of a given event / meeting for its duration, and in the case of recorded events (which we always expressly inform about), also in the form of a recording. At the same time, we emphasize that the processing of the above mentioned data by the ABSL in a wider scope (e.g. dissemination of the recording of the meeting or another use of the data) may take place only if you give your separate, informed consent to it, e.g. in the course of registration for a given event.

Data you provide when using our website (the service at www.absl.md):

Data disclosed when communicating with us, including the use of forms

Scope of data. For this purpose, we may process your Contact Data, as well as the data relating to the matter you are contacting us with and the content you provide us with. The provision of personal data in the form is voluntary. However, a failure to provide data may limit the use of the functionalities of the form, in particular it may prevent us from contacting you. Users’ personal data provided in the form are processed for the purpose resulting from the functionalities of the contact form, i.e.:

  • to contact us for any matters you consider relevant (form in tab https://absl.pl/contact/);
  • to request our newsletter;
  • To request ABSL Statute.
4. Data Gathered By Us Automatically When You Use Our Service?
  • Information on how to use the Service and on the device

Scope of data. Information about some user behavior is subject to automatic logging into the server layer. This data is used solely for the purpose of administering the Service and to ensure the most efficient handling of the hosting services provided.

This data may include such information as dates and times of access, Service functionalities, login time, time of entering the data into the Service, client station name – identification provided by the HTTP protocol, information about errors that occurred during the execution of HTTP transactions, information about the user’s browser. In some cases, we gather this information by means of cookies (see below – Information about cookies), pixel tags and similar technologies that generate and store unique identifiers.

We may also collect information about the device you use to access our services, including information about hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, serial numbers, device traffic information, and mobile network information.

5. Information About Cookies
  • The website uses cookies. Cookies are IT data, in particular text files, which are stored in the end user’s device of the Service and are designed to use the Service’s websites. Cookies usually contain the name of the website from which they come from, the duration of their storage at the terminal device and a unique number, without storing any other personal data such as first and last name. Data stored in cookies are not assigned to other personal data (name, address, etc.). Cookies can only be read by the server that saved them and receives information about what the user browsed the website for and when.
  • The Service uses session cookies. Session cookies are temporary files that are stored in the user’s terminal device until the user logs out, leaves the website or turns off the software (web browser).  In addition, the ABSL uses so-called persistent cookies on the website to analyze the user’s behavior while browsing the site.
  • We use cookies for the following purposes:
  • to create statistics that help us understand how the Service users use the Service;
  • to improve the quality of the website and the content posted on it.
  • The user has the right to decide on the use of cookies on his/her computer and has full control over the use of cookies. The user can disable or limit the transmission of cookies by configuring the settings of his/her Internet browser and the stored cookies can be deleted at any time. Please refer to the help or documentation of your Internet browser for details. If the use of cookies is disabled in relation to the website, it may not be possible to use all functions of the website fully. To learn how to opt out of functionality cookies using your browser settings click here.
  • By using the banner appearing when the www.absl.md website is displayed for the first time, the user has the opportunity to decide whether or not they agree to the use of cookies.

By giving consent through a banner, the user allows for the placement of cookies on the terminal device and processing them for the purposes indicated in this Policy. At any time, the user may withdraw his/her consent using the contact details indicated in section 1 above. This does not affect the lawfulness of the processing of personal data on the basis of the consent given until its withdrawal.

6. Where Do We Have Your Personal Data From?
  • When contacting us in the course of your business activity, you provide your data on a voluntary basis; a failure to provide your data may result in you being unable to establish a membership relationship, to conclude or perform a contract, or to exercise any rights that you may have.
  • We may also obtain your Contact Data from your employer or the entity with which you are working on the basis of a civil law contract, as well as from publicly available sources (e.g. the website) or otherwise as expressly stated in this Policy.
  • We may also obtain your personal data, including the categories of data included in publicly available sources, e.g. public registers (e.g. State register of legal entities) or social networking sites (e.g., LinkedIn, Facebook, Instagram) from these publicly available sources.
7. With Whom We Share Your Personal Data?
Your personal data may be provided to the following recipients:
  • entities cooperating with the ABSL, including our Contractors and Partners;
  • to an entity to which the ABSL has entrusted activities related to the settlement of transactions for participation fees in conferences, events and webinars organized by us
  • to an entity which provides a hosting service for data processed automatically or by e-mail
  • an entity that develops an IT application to be used at conferences and other events organized by the ABSL
  • an entity with which the ABSL cooperates in the field of accounting or legal services
  • ABSL members
  • If such an obligation results from mandatory legal regulations, the Controller may also make your personal data available to third parties, in particular to authorized public authorities
8. How Long Do We Retain Your Personal Data?
  • The ABSL makes every effort to ensure that your personal data is processed in an adequate manner and as long as it is necessary for the purposes for which it was gathered. With this in mind, we retain your personal data for no longer than is necessary to achieve the purposes for which the data was gathered or, if necessary, to comply with applicable law.
  • Personal data of Members and Contracting Parties related to membership or the conclusion and performance of a contract will be processed for the duration of the membership/agreement and then for the period during which claims under the contract may be made known and/or the period resulting from the relevant accounting regulations.
  • At the same time, for the purpose of accountability, we will store data for the period during which we are required to retain the data or documents containing it in order to document the fulfillment of legal requirements, including allowing public authorities to control its fulfillment.
  • We store personal data processed on the basis of your consent before the period necessary to achieve the purposes for which it was collected, and in any case not longer than until the date of withdrawal of your consent.
  • We store personal data of our Service users contained in cookies for a period of time corresponding to the life cycle of cookies stored on their devices.
9. What Rights Do You Have With Respect To Personal Data?
Under the local legal regulations, you have numerous rights in relation to your personal data. Below is a general description of your rights:
  • The right to information – consists of the right to be informed before collecting and processing personal data regarding the identity of the controller, the purpose for processing data, the recipients or categories of data recipients, the existence of rights provided for by the Law on the protection of personal data, as well as the conditions under which they can be exercised.
  • The right of access to data – consists of the right to obtain from the controller on the basis of a request, information about whether his/her personal data were processed or not, information regarding the purposes and categories of data processed, the recipients or categories of recipients to whom the data is disclosed, how automated processing of data takes place, the legal consequences generated by the data processing for the data subject and how the right of intervention on personal data is exercised.
  • The right of intervention – consists in obtaining, on the basis of a request, the rectification, updating, blocking, erasure or anonymization of information the processing of which does not correspond to the requirements of the Law on the protection of personal data, especially of incomplete or inaccurate data.
  • The right to object – consists in the right to disagree at any time, for well-founded and legitimate reasons related to his/her particular situation, with the processing of data, unless there are legal provisions that stipulate otherwise.
  • The right not to be subject to an individual decision – consists of the possibility to request and obtain the withdrawal, annulment or reassessment of any decision that has legal effects on the data subject which was adopted exclusively on the basis of automated processing designed to evaluate some aspects of his/her personality, such as professional competence, reliability, behavior or other such aspects. The contact details of the authority are: MD-2004, Republic of Moldova, Chisinau municipality, 48 Serghei Lazo Street, phone: + 373-22-820801, fax: + 373- 22- 820807, e-mail: centru@datepersonale.md
  • The rights referred to in items a) – e) above can be exercised by contacting the Controller in the manner specified in section 2 above, i.e. by contacting info@absl.md.
10. Amendments To The Privacy Policy
  • We may amend and supplement the Privacy Policy as appropriate, in particular if the need or obligation to introduce such amendments arises from a change in applicable laws.
  • The Privacy Policy does not limit any rights you may have under the law.

ABSL Moldova is the first and only sectoral association in the Republic of Moldova that represents the Business Services industry and is part of the international ABSL network. We unite companies operating in BPO, SSC, ITO, and Global Business Services, together with organizations that support the development of the sector.

Our mission is to accelerate the growth and competitiveness of Moldova’s business services industry by fostering entrepreneurship, strengthening the talent ecosystem, and building strong partnerships with government institutions, academia, investors, and global ABSL communities.

Join ABSL Moldova and contribute to shaping Moldova’s future on the global business services map!

Contacts
76 Decebal blvd, of. 1019, Chisinau, Republic of Moldova
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